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History of QFD




QFD was created by Mitsubishi Heavy Industry at Kobe Shipyards in the early 1970s. Stringent government regulations for military vessels coupled with the large capital outlay per ship forced Kobe Shipyard’s management to commit to upstream quality assurance. The Kobe engineers drafted a matrix which relates all the government regulations, critical design requirements, and customer requirements to company technical controlled characteristics of how the company would achieve them. In addition, the matrix also depicted the relative importance of each entry, making it possible for important items to be identified and prioritized to receive a greater share of the available company resources. Winning is contagious. Other companies adopted QFD in the mid-1970s. For example, the automotive industry applied the first QFD to the rust problem. Since then, QFD usage has grown as a wellrooted methodology into many American businesses. It has become so familiar because of its adopted commandment: “Design it right the first time.”

Comments

Anonymous said…
Hi! My name is Mayra. I work as a Black Belt in a mexican company. I want to know the better way to mesure the performance of a BB. I mean, Which metrics are the most aproppiate way to prove that a BB is reaching his/her objectives in the company (# of proyects, savings, etc)? Thanks for your help!
April 23, 2008 at 7:37 AM
محمد رضا حسومیان said…
سلام
یک وبلاگ جدید در مورد مدیریت نام تجاری شروع کردم. لطفا ببینید و نظر بدید. امیدوارم مطالبش برای همه صاحبان کسب و کار مفید باشه
http://irbranding.blogspot.com/
June 29, 2008 at 11:19 AM
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